Welcome to Accomodation Services

faq

1. How long is the minimal rental period?
Our apartments have a minimum of 5 nights rental and our houses a minimum of one weeks rental. We may be able to accommodate shorter bookings if there are short gaps in our booking calendar.

2. What form of deposit do we need to make to secure a booking?
Bookings are secured with a deposit equivalent to fifty (50) per cent of the total rental booking tariff.

3. What forms of payment do you accept?
We accept payment by Visa, M/C or Electronic funds transfer (EFT) to our bank account.
For Credit Card payment you may use our secure on-line payment system (secured by SSL encryption). A secure link will be provided to you by email at the time of confirmation of your booking.

4. Are all bills included in the nightly rate?
Our tariff includes all costs including reasonable electricity, gas and water usage. The only additional costs are a once-off linen fee and, if requested, Wifi broad band.

5. Why do I have to pay a Security deposit or bond and will I get it back when I leave?
Our properties are presented to the highest standard and we want to maintain their standard. A $ 500 bond is held to cover any additional cleaning, excessive power use, damage or loss of equipment and accessories in the apartment. Unless there is a claim, the bond is refunded within one week of departure. Please rest assured that this is your money and will be refunded in full providing, as our guest, you do not damage the property or cause excessive utility fees.

6. What is check-in and check-out time?
Check in time is generally between 2:00PM and 5:00PM and check out time is 10:00AM. However, providing the apartment is available, we may be able to facilitate access to the apartment at no extra cost for early arrivals or late departures. You should advise us of your expected arrival time when booking and then confirm your arrival time via email the day before.

7. What happens if I arrive late at night?
If you are anticipating arriving out of the business hours of 9:00AM to 6:00PM, please contact us and advise your approximate time of arrival, so that we can make arrangements for you to gain access to the property. Should you be delayed, please ensure to email us or call: xxxx

8. What happens on departure?
We will review the cleanliness of the property, and refund any bond upon inspection. If you need to leave early or late, please make sure that you make prior arrangements.

9. Is smoking permitted in the property
All of our properties are non smoking in all areas of the property, including balconies. An additional cleaning/deodorising fee of $200 will apply if guests have been smoking in our properties.

10. Do you have a cot, high chair or parm for young children?
A cot with linen, high chair and pram are available for hire during your stay if required at a cost of $25pw per item. Please request at time of booking to ensure availability.

11. What does the “Once-off clean” include?
Your accommodation incurs a once-off standard clean on your departure, additional fees may be payable for extra bedding and linen used. Please note that the property should be left in a reasonable manner or you may be charged for extra cleaning.

12. What star-rating are the properties?
All our properties are well located and smartly furnished. Attention to details such as Leather lounges; top-quality linen and towels, high definition wide screen LCD televisions and air conditioning. Properties are not rated but of a very high standard.

13. Do I need to bring anything for my stay?
Our properties are set up with a ‘starter kit’ of cleaning products. They also include linen and towels and a fully equipped kitchen. The only additional items you will need are your personal toiletries and food.

14. Do you provide beach towels?
We provide towels for use in the property only. Please bring your own beach towels if required.

15. Can I organize car parking and/or internet on arrival?
To ensure availability, you must specify that you require car parking as some properties do not have any available parking. Broad band services should also be requested at the time of booking. If you needs change between the time of booking and your arrival, please let us know as soon as possible and we will do our best to assist.

16. Can I leave my luggage somewhere for a few hours, on arrival or departure?
As we do not have a physical reception, we are not able to store luggage for you prior to your check-in time or after your check-out time. Please make your own arrangements for this.

17. Do the properties have hairdryers?
None of the properties have hair dryers, but if you require one, please advise at time of booking.

18. Are the properties serviced during our stay?
Properties are serviced prior to your stay. Arrangements can be made to have your property professionally cleaned during your stay at an additional cost. Please advise if you are interested in this service.

19. Do you offer Foxtel or Sky?
At this stage, Sky or Foxtel are not offered in our properties unless specified in the information pack. However, all properties include Digital TV which currently has over 12 stations. Also all properties have a DVD player.

20. Do you have operating instructions for the washing machine and other electrical equipment in the property?
An information folder with instruction manuals is included in the property.

21. If there is a swimming pool do we need to clean it?
No if your property has a swimming pool it will be automatically cleaned. You just need to ensure that the water level is maintained as per the instruction manual in the property.